Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to SSSOLO! The terms “we”, “us” and “our” refer to SSSOLO. SSSOLO operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). SSSOLO is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colours or product appearance may differ from how they appear on your screen due to device type, lighting conditions, and screen settings.

We do not warrant that the appearance or quality of any products purchased by you will meet your personal expectations or be identical to how they appear online.

All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

Each SSSOLO piece is thoughtfully handcrafted in small batches rather than mass-produced. This means no two pieces are ever exactly the same. Slight variations in texture, colour, size, and finish are inherent to the handmade process and form part of the natural character of the piece. These variations are not considered defects.

SSSOLO items are either made to order, selected from limited handcrafted batches, or created specifically for clients ordering bespoke pieces. Preference-based reasons, such as not liking the design, style, or aesthetic of an item, are not considered defects.

Our dresses are produced in proprietary standard cuts and are not customisable or alterable.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. SSSOLO reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until SSSOLO confirms acceptance and payment has been successfully processed.

Please review your order carefully before submitting, as SSSOLO may be unable to accommodate cancellation requests after an order has been accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address and/or contact details provided at checkout.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email.

Unless expressly stated, prices do not include taxes, shipping, handling, customs, or import charges.

Prices offered in our online store may differ from prices offered through other platforms or channels. Promotions may be governed by separate terms, and where there is a conflict, the promotional terms will apply.

You agree to provide current, complete, and accurate purchase and account information. You represent that the payment method you use is authorised and that you will honour all charges incurred.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery are subject to the terms outlined in our Shipping Policy.

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services, including trademarks, logos, text, graphics, images, video, and design elements, is owned by SSSOLO or its licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

SSSOLO’s name, branding, designs, and product concepts are proprietary or altered versions of commercialised designs and may not be used or reproduced without permission.

SECTION 7 – OPTIONAL TOOLS

You may be provided access to third-party tools which we do not monitor or control. Your use of such tools is entirely at your own risk and subject to the third party’s terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites. Use of third-party websites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

SSSOLO is a small hand-craft fashion studio, powered by Shopify, which provides the technical platform for our store. All purchases are made directly between you and SSSOLO. Shopify bears no responsibility for any transactions between you and SSSOLO. You release Shopify from any claims arising from your purchases.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy in the policies section.

SECTION 11 – FEEDBACK

If you submit feedback, suggestions, reviews, images or other content, you grant us the right to use that content for business and marketing purposes without compensation. You remain responsible for the content you submit.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if necessary, even after an order has been submitted.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, to infringe intellectual property, to harass others, to transmit harmful code, to scrape data, or to interfere with the operation of the Services. We reserve the right to suspend or terminate access for violations.

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time. All obligations incurred prior to termination remain enforceable.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted, error-free service. Some jurisdictions may not allow limitations on warranties.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, SSSOLO shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold SSSOLO and its partners harmless from any claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions remain valid.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and SSSOLO regarding use of the Services.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our consent. We may assign them freely.

SECTION 21 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

You and SSSOLO consent to the exclusive jurisdiction of the courts of South Africa.